Terms and Conditions

Terms and Conditions

Last updated: 16 October 2026

Welcome to The Story of Our Home. These Terms and Conditions explain the terms on which you purchase and use our digital products. Please read them before making a purchase.

1. About us

The Story of Our Home is a digital product created and sold by Andrea Chalk.

Contact email: midlifemothership@gmail.com

In these Terms and Conditions, “we”, “us” and “our” refer to the seller of The Story of Our Home. “You” refers to the person purchasing or using our products.

2. Our product

The Story of Our Home is a digital resource designed to help homeowners create a personal booklet about their property to share with prospective buyers.

Depending on the package advertised at the time of purchase, the product may include:

  • An example home-story booklet.

  • An editable Canva template.

  • A step by step guide with prompts to help you tell your home's story.

  • AI writing prompts to help you develop and refine your own content.

  • Guidance on photography and sharing your completed booklet.

The precise contents of your purchase will be described on the product sales page.

This is a digital product. No physical item will be posted to you.

3. Pricing and payment

The price payable will be the price displayed on the sales page at the time of purchase. Any applicable taxes and additional charges will be shown before you complete your order.

Payment must be completed before access to the product is provided.

We reserve the right to change our prices or product offerings at any time. Changes will not affect purchases already completed.

4. Delivery and access

Following successful payment, you will receive instructions for accessing/downloading the digital materials.

The editable template is provided through Canva. You will need a free Canva account and internet access to open and edit it.

Canva is a third-party platform. We do not control its availability, features, terms or pricing.

Please contact us if you experience a problem accessing the materials you have purchased. We will make reasonable efforts to help resolve access issues.

You are responsible for keeping your own copies of downloaded files and completed work.

5. Permitted use

Your purchase grants you a personal, non-exclusive, non-transferable licence to use the materials to create a home-story booklet for your own property.

You may:

  • Edit the template for your own property.

  • Add your own photographs, memories, descriptions and other content.

  • Export, print and share your completed booklet with prospective buyers, estate agents and other relevant parties as part of marketing your property.

  • Use the example booklet and writing prompts as inspiration for your own project.

You may not:

  • Resell, redistribute, share or give away the original template or accompanying materials.

  • Share template access links or downloadable files with others for their independent use.

  • Copy, reproduce or adapt the materials for commercial resale or to create a competing template or product.

  • Claim our original template, writing materials or design as your own work.

  • Use the materials to provide a template-based service to other homeowners or estate agents without our prior written permission.

    If you are an estate agent or property professional wishing to use the template for clients, please contact us to discuss a suitable commercial licence.

6. Intellectual property

The original design, layout, example booklet, written guidance and other materials supplied as part of The Story of Our Home remain our intellectual property, except for third-party materials and content that belong to their respective owners.

Your purchase does not transfer ownership of these materials to you. You retain ownership of the original content and photographs you supply, subject to any rights belonging to other people. You are responsible for ensuring that you have permission to use any photographs, text or other material that you did not create yourself.

Any Canva elements used in the template remain subject to Canva's applicable licence terms.

7. Your content and property information

You are responsible for the accuracy of the information you include in your booklet, including descriptions of your property, improvements, alterations, facilities, boundaries, local amenities and any other factual claims.

You should check that the information in your booklet is accurate, up to date and consistent with the information supplied by your estate agent and any relevant professional advisers.

Do not include misleading claims or information you are not entitled to disclose.

Please also consider your privacy and security when deciding which personal details, photographs or information about your family to include.

8. AI writing prompts

The product may include prompts designed to help you use an AI tool to develop or improve your writing.

These prompts are optional. You do not need to use AI to complete your booklet.

AI tools may produce inaccurate, incomplete or misleading information. You are responsible for checking and editing any AI-generated content before using it.

Do not rely on AI-generated content to establish legal compliance, planning permission, building regulations approval, property boundaries, safety information or other matters requiring professional verification.

Access to, and use of, third-party AI tools are subject to the relevant provider's own terms and conditions.

9. No guarantee of a property sale

The Story of Our Home is a creative resource intended to help you communicate the character, history and appeal of your property.

It is not an estate agency service, property valuation, legal service or guarantee of a sale.

We make no promise that using the booklet will increase your property's value, generate additional viewings, attract a buyer or result in a faster sale. Outcomes depend on many factors beyond our control, including the property, asking price, market conditions and individual buyers.

Any examples or personal experiences shared in connection with the product are illustrative and should not be interpreted as a promise of results.

10. Refunds and cancellation

As this is a digital product supplied electronically, all sales are final once access to the product has commenced, provided you have given your express consent to immediate delivery and acknowledged that you will lose your statutory 14-day cancellation right once the digital content becomes available. Refunds and cancellations will not normally be offered after this point, except where required by applicable consumer law, including where the product is faulty, not as described or otherwise fails to meet your statutory rights.

Where you purchase as a consumer, your statutory rights under applicable UK consumer law remain unaffected. Digital content must meet the applicable legal requirements, including being as described, of satisfactory quality and fit for the purpose for which it is supplied.

If you experience a problem with your purchase, please contact us at midlifemothership@gmail.com, explaining the issue so that we can look into it.

Where you request immediate access to digital content before the end of any applicable cancellation period, we will obtain the express consent and acknowledgement required by law where applicable. This may affect your statutory right to cancel once supply begins.

Nothing in these Terms and Conditions excludes or limits any consumer rights that cannot legally be excluded or limited.

11. Availability and technical issues

We make reasonable efforts to ensure that the materials are accessible and function as described. However, we cannot guarantee uninterrupted access to third-party platforms, including Canva, or compatibility with every device, browser or software configuration.

If a file or template supplied by us is defective or inaccessible, please contact us so that we can investigate and, where appropriate, provide a corrected file or other suitable remedy.

12. Limitation of liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence. Subject to the above and applicable consumer law, we are not responsible for losses arising from your use of the product in a way that is contrary to its intended purpose, your failure to check the accuracy of your content, or interruptions to third-party services outside our reasonable control.

Nothing in this section affects your statutory rights.

13. Changes to these Terms

We may update these Terms and Conditions from time to time. The latest version will be published on our website with the date it was last updated.

The terms applicable to your purchase will be those in force when you place your order, subject to any changes required by law.

14. Governing law

These Terms and Conditions are governed by the laws of England and Wales, except where mandatory consumer protection laws in your place of residence provide otherwise.

If you are a consumer, you may also have the right to bring proceedings in the courts of the part of the United Kingdom in which you live.

15. Contact us

If you have any questions about these Terms and Conditions or your purchase, please contact:

Email: midlifemothership@gmail.com

Thank you for choosing The Story of Our Home. We hope it helps you share what makes your home special and gives its next chapter a wonderful beginning.